SHIPPING & RETURNS
Shipping Policy
Standard Delivery
Standard orders should be delivered within 3 to 5 business days following order confirmation. Please allow up to 2 additional days for rural zip codes.
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Shipping is available within the US and standard orders can be delivered to P.O. boxes.
We also ship standard orders to US Territories, Alaska, Hawaii and APO/FPO/DPO addresses (no additional shipping cost), which requires additional time for delivery and may be subject to delivery restrictions based on the item type, weight and size.
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During high season and sale, delivery might take a little longer.
Next Day Delivery
Next Day Delivery orders placed by 4 pm EST will be delivered the next business day (Tuesday to Friday), and orders placed by 4 pm EST on Friday will be delivered the next business day (Monday). Orders placed after 4 pm EST on Friday will be delivered on Tuesday at the latest. Next Day Delivery is not available for Alaska, Hawaii, US Territories, APO/FPO/DPO addresses and P.O. Boxes at this time.
During high season and sale, Next Day Delivery might be unavailable.
Certain products have transportation restrictions, and cannot be shipped to some locations.
Return & Exchange Policy
You have 30 days to decide if an item is right for you. VOTECHELLA will refund or exchange an item, provided that it has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached.
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Return by mail
Your package contains a Packing Slip with everything you need to make a return. This includes a Return Form, which must accompany your return.
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The easiest way to return by mail is via USPS, using the self-adhesive return label found on your Packing Slip. This label is pre-paid and pre-addressed, and the return shipping fee of $5.99 will automatically be deducted from your refund. If you have used or lost the pre-paid return label or the Return Form, please contact Customer Service customer@votechella.com.
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If you do not wish to use the pre-paid return label, we recommend that all returns be sent with a traceable carrier such as USPS, UPS or FedEx. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our warehouse. VOTECHELLA is not responsible for packages sent with a return label not provided by VOTECHELLA. VOTECHELLA does not accept C.O.D. deliveries.
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Refunds for online purchases
Your refund will be issued to the same credit card you used for the original purchase. Shipping and handling costs are not refundable.
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If you mail in your return, you will receive an email confirmation. Please allow up to 2 weeks for the credit to be reflected in your account. Allow up to 2 billing cycles for the credit to appear on your credit card statement.
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Order Cancellation
You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the Return and Exchange Policy will apply.
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VOTECHELLA may cancel orders for any reason. Some common situations in which orders are cancelled may include: The item is out of stock and there are no plans of restocking it, pricing errors or credit card payment is declined by the issuing financial institution.